Frequently Asked Questions
Everything you need to know about our premium textiles and services.
How long will it take for my fabric order to ship?
We typically process and ship orders within 1-3 business days. Once shipped, standard domestic delivery usually takes 3-7 business days depending on your location.
Do you offer fabric swatches before I commit to a full yard?
Yes, we offer sample swatches for most of our collections. You can order individual swatches on the product page to ensure the color and texture meet your project needs.
What is your return policy for cut-to-length fabrics?
Because fabrics are custom-cut to your specifications, we generally do not accept returns unless the item is defective or damaged. Please contact our support team within 14 days if there is an issue with your order.
Are the colors on the website accurate to the real product?
We strive to photograph our fabrics in natural lighting to ensure accuracy. However, please note that colors may vary slightly due to different monitor settings and screen calibrations.
Do you offer wholesale pricing for large upholstery projects?
Yes, we offer bulk discounts for orders over 25 yards of a single bolt. Please reach out to our trade team via the contact form for a custom quote.
How should I care for my Jordan Fabrics textiles?
Care instructions vary by material. Most of our cottons are machine washable, while our upholstery-grade velvets and linens are dry-clean only. Specific care labels are included with every shipment.